Terms & Conditions

Last updated: June 19, 2026
Version 1.0

By accessing The Salon SPA website, booking a service, or making a purchase through our online store, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our services.

1. Business Information

Business name: The Salon SPA

Business activity: Hair salon services, hair SPA services, and the sale of professional hair-care products.

Location: Manga, Cartagena de Indias, Bolívar, Colombia.

Contact email: hola@thesalonspa.co

2. Appointments and Reservations

Appointments are subject to the actual availability of our team and stylists at the time of confirmation.

An appointment is considered confirmed once the customer receives an official confirmation from The Salon SPA by WhatsApp or email.

For operational reasons, The Salon SPA may assign a different professional to perform the service. Whenever possible, the customer will be informed in advance.

Service prices may change. For appointments that have already been confirmed, the price shown at the time of confirmation will apply.

3. Appointment Cancellation and Rescheduling

Cancellation more than 24 hours before the appointment:

The appointment may be cancelled without charge and may be rescheduled free of charge.

Cancellation between 12 and 24 hours before the appointment:

The cancellation will be accepted and, when possible, the customer will be asked to reschedule within the same week.

Cancellation less than 12 hours before the appointment or failure to attend:

The Salon SPA may charge an amount equal to 30% of the value of the booked service.

Three consecutive late cancellations:

The Salon SPA may require advance payment before accepting future appointments.

To cancel or modify an appointment, customers must contact The Salon SPA through its official WhatsApp number or by emailing hola@thesalonspa.co.

4. Online Product Purchases

Product prices are displayed in Colombian pesos (COP) and include VAT where applicable.

The Salon SPA may modify product prices, availability, specifications, or descriptions when necessary.

An order is considered confirmed once payment has been successfully approved by the payment platform.

After placing an order, the customer will receive a confirmation containing the relevant order information.

If an obvious pricing error is identified, The Salon SPA will notify the customer before processing the order. The customer may cancel the purchase or proceed using the correct price.

5. Shipping and Delivery

Orders of $300,000 COP or more qualify for free shipping within Colombia.

For orders below $300,000 COP, the standard shipping fee is $15,000 COP within Colombia.

Estimated delivery times:

Major cities such as Bogotá, Medellín, Cali, and Barranquilla:
2 to 5 business days.

Municipalities and rural areas:
5 to 8 business days.

Delivery times are estimates and may vary due to circumstances outside our control, including weather conditions, public holidays, logistical issues, or transportation disruptions.

Once the package has been correctly handed over to the shipping company and a valid tracking number has been generated, The Salon SPA is not responsible for delays directly caused by the carrier.

6. Returns and Guarantees

Unopened and Unused Products

Returns are accepted within 15 calendar days after the order is received, provided that the product:

• Has not been opened.

• Has not been used.

• Is in perfect condition.

• Remains in its original packaging.

Defective or Incorrect Products

If the customer receives a defective, damaged, or incorrect product, The Salon SPA must be notified within 5 business days of delivery.

After the issue is verified, a replacement or refund will be provided without additional cost to the customer.

Opened or Used Products

For hygiene and safety reasons, opened or used hair-care or cosmetic products cannot be returned unless there is a verified manufacturing defect.

Hair and SPA Services

Refunds are not provided for services that have already been completed.

If the customer believes there is a problem with the result of a service, they must contact The Salon SPA within 3 days.

The team will review the situation and may offer a correction at no additional cost where appropriate.

7. Payment Methods

Online payments are processed through secure payment platforms.

The Salon SPA does not directly store complete credit or debit card information.

Available payment methods may include:

• Visa

• Mastercard

• American Express

• Wompi

• PSE

• Nequi

• Bank transfer to Bancolombia where applicable

• Cash payments at the physical salon

The availability of each payment method may vary.

8. Intellectual Property

All text, photographs, videos, graphics, logos, designs, visual elements, content, and other materials used on the website belong to The Salon SPA or are used with appropriate authorization.

They may not be reproduced, distributed, modified, or used commercially without prior written permission.

9. Limitation of Liability

Customers must inform The Salon SPA in advance about any known allergies, sensitivities, or relevant conditions before receiving a service or using certain products.

The Salon SPA is not responsible for reactions associated with allergies or medical information that the customer knew about but did not disclose.

The Salon SPA is also not responsible for interruptions or problems caused by third-party services, including internet outages, technology platforms, hosting providers, payment systems, or other external services.

Where legally applicable, any liability related to a purchase will be limited to the value of the order involved, unless applicable law requires otherwise.

10. Applicable Law

These Terms & Conditions are governed by the laws of the Republic of Colombia.

Any dispute may be submitted to the competent authorities or courts of Cartagena de Indias, Bolívar, without limiting any consumer rights granted under Colombian consumer protection laws.

Customers may also contact the Superintendence of Industry and Commerce (SIC) where applicable.

11. Changes to These Terms

The Salon SPA may update these Terms & Conditions when necessary.

Any changes will take effect once they are published on the website.

Continued use of the website after an update means that the customer accepts the current terms, subject to applicable law.

The Salon SPA
Manga, Cartagena de Indias, Bolívar, Colombia

Contact:
hola@thesalonspa.co

Relevant regulations:
Law 1480 of 2011 – Consumer Protection Statute
Law 1581 of 2012 – Personal Data Protection